.helpdesk-main{background:var(--gray-bg);padding:60px 5% 90px}
.helpdesk-inner{max-width:820px;margin:0 auto}

.helpdesk-layout{max-width:1100px;margin:0 auto;display:grid;grid-template-columns:1fr 280px;gap:2.5rem;align-items:start}
.helpdesk-side{position:sticky;top:24px}
.helpdesk-side-card{background:#fff;border-radius:18px;padding:24px;border:1px solid #e2e8f0;box-shadow:0 4px 24px rgba(31,108,192,.08)}
.helpdesk-side-card h3{font-family:'Montserrat',sans-serif;font-weight:700;font-size:.95rem;color:#0f172a;margin-bottom:.4rem}
.helpdesk-side-card p{font-size:.82rem;color:var(--gray-text);margin-bottom:1.1rem;line-height:1.5}
.helpdesk-side-actions{display:flex;flex-direction:column;gap:10px}
.helpdesk-side-actions .btn-helpdesk{width:100%;justify-content:center}
@media(max-width:900px){.helpdesk-layout{grid-template-columns:1fr}.helpdesk-side{position:static;order:-1;margin-bottom:1.6rem}}

.helpdesk-search-wrap{position:relative;margin-bottom:1.8rem}
.helpdesk-search-input{width:100%;padding:16px 20px;border-radius:14px;border:1.5px solid #e2e8f0;font-size:1rem;background:#fff;box-shadow:0 4px 20px rgba(31,108,192,.06)}
.helpdesk-search-input:focus{outline:none;border-color:var(--blue)}
.helpdesk-search-results{background:#fff;border-radius:14px;padding:8px 4px;margin-top:.6rem;border:1px solid #e2e8f0}
.helpdesk-search-empty{padding:16px 20px;color:var(--gray-text);font-size:.9rem}

.helpdesk-actions{display:flex;justify-content:center;gap:12px;margin-bottom:2.2rem;flex-wrap:wrap}
.btn-helpdesk{display:inline-flex;align-items:center;gap:8px;padding:12px 22px;border-radius:50px;font-weight:700;font-size:.88rem;text-decoration:none;border:none;cursor:pointer;transition:transform .2s,box-shadow .2s}
.btn-helpdesk-primary{background:var(--grad);color:#fff;box-shadow:0 6px 20px rgba(31,108,192,.25)}
.btn-helpdesk-primary:hover{transform:translateY(-2px);box-shadow:0 10px 26px rgba(31,108,192,.35);color:#fff}
.btn-helpdesk-outline{background:#fff;color:var(--blue);border:1.5px solid var(--blue)}
.btn-helpdesk-outline:hover{background:rgba(31,108,192,.06);color:var(--blue)}

.helpdesk-empty{text-align:center;color:var(--gray-text);padding:40px 0}

.helpdesk-category{margin:0 0 1.2rem}
.helpdesk-category-title{font-family:'Montserrat',sans-serif;font-weight:800;font-size:1rem;color:#0f172a;margin:0 0 .6rem}

.helpdesk-accordion{background:#fff;border-radius:16px;border:1px solid #e2e8f0;overflow:hidden}
.helpdesk-item{border-bottom:1px solid #e2e8f0}
.helpdesk-item:last-child{border-bottom:none}
.helpdesk-item-question{display:flex;justify-content:space-between;align-items:center;width:100%;text-align:left;background:none;border:none;padding:16px 20px;font-weight:600;font-size:.92rem;color:#0f172a;cursor:pointer}
.helpdesk-item-question-static{cursor:default}
.helpdesk-item-chevron{transition:transform .2s;color:var(--blue);font-size:1.1rem}
.helpdesk-item-question.open .helpdesk-item-chevron{transform:rotate(90deg)}
.helpdesk-item-answer{max-height:0;overflow:hidden;transition:max-height .25s ease;padding:0 20px;font-size:.88rem;color:var(--gray-text);line-height:1.65}
.helpdesk-item-answer.open{max-height:2000px;padding-bottom:18px}
.helpdesk-item-answer p{margin:0 0 .9em}
.helpdesk-item-answer p:last-child{margin-bottom:0}
.helpdesk-item-answer ul,.helpdesk-item-answer ol{margin:0 0 .9em;padding-left:1.3em}
.helpdesk-item-answer li{margin-bottom:.3em}
.helpdesk-item-answer strong{color:#0f172a;font-weight:700}
.helpdesk-item-answer table{width:100%;border-collapse:collapse;margin:0 0 .9em;font-size:.85rem}
.helpdesk-item-answer th,.helpdesk-item-answer td{border:1px solid #e2e8f0;padding:8px 10px;text-align:left}
.helpdesk-item-answer th{background:var(--gray-bg);font-weight:700;color:#0f172a}

.helpdesk-cta-miya{text-align:center;margin-top:2.8rem;padding:32px;background:#fff;border-radius:18px;border:1px solid #e2e8f0}
.helpdesk-cta-miya p{font-size:.95rem;color:var(--gray-text);margin-bottom:1rem}

.helpdesk-form-wrapper{background:#fff;border-radius:20px;padding:36px;border:1px solid #e2e8f0;box-shadow:0 4px 30px rgba(31,108,192,.06)}
.helpdesk-form-wrapper .form-row{display:grid;grid-template-columns:1fr 1fr;gap:1rem}
.helpdesk-form-wrapper label{font-size:.85rem;font-weight:600;color:#374151;margin-bottom:6px;display:block}
.helpdesk-form-wrapper input,.helpdesk-form-wrapper select,.helpdesk-form-wrapper textarea{width:100%;padding:12px 14px;border-radius:10px;border:1.5px solid #e2e8f0;font-size:.9rem;margin-bottom:1rem}
.helpdesk-form-wrapper textarea{min-height:110px}
.helpdesk-note{font-size:.8rem;color:var(--gray-text);margin-top:.8rem}

.helpdesk-ticket-card{background:#fff;border-radius:18px;padding:28px 32px;border:1px solid #e2e8f0;margin-bottom:1.5rem}
.helpdesk-ticket-status{display:inline-block;padding:5px 14px;border-radius:50px;font-size:.78rem;font-weight:700;text-transform:uppercase;letter-spacing:.03em}
.helpdesk-status-open{background:#dbeafe;color:#1d4ed8}
.helpdesk-status-in_progress{background:#fef3c7;color:#b45309}
.helpdesk-status-resolved,.helpdesk-status-closed{background:#dcfce7;color:#15803d}

.helpdesk-thread{margin-top:1.2rem;display:flex;flex-direction:column;gap:12px}
.helpdesk-msg{padding:12px 16px;border-radius:12px;max-width:80%;font-size:.88rem;line-height:1.55}
.helpdesk-msg-customer{background:var(--grad);color:#fff;align-self:flex-end}
.helpdesk-msg-agent{background:var(--gray-bg);color:#0f172a;align-self:flex-start}
.helpdesk-msg-meta{font-size:.72rem;opacity:.7;margin-top:4px}

.honeypot-field{position:absolute;left:-9999px;top:-9999px}

@media(max-width:800px){.helpdesk-form-wrapper .form-row{grid-template-columns:1fr}.helpdesk-form-wrapper{padding:24px 20px}}